Consultation Skills for Veterinary Nurses Mini Series

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Published on: 01.05.2015


Alison Lambert BVSc MMRS MRCVS

Consultation Skills for Veterinary Nurses Online Mini Series course materials page!

Session 1: Improve Your Consult Skills and Improve the Outlook Both for Your Patients and Your Business

Part 1 : Customer Experience Matters

Part 2 : The consult experience

Session 2: The '7 Steps to Better Consults'

Part 1 : Steps 1-3

Part 2 : Steps 4-7

Session 3: Keeping Standards High with Consistently Excellent Consult Skills

Part 1 : Making Changes

Part 2 : Giving and receiving feedback

Participant Evaluation and End of Course Assessment Quiz

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Please click here to go to the Feedback Form and End-of-Course-Quiz

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