Managing Difficult Clients and Situations in Veterinary Practice Mini Series

Category:

Presenter:

Dr Susan Dawson MBPsS

Welcome to The Managing Difficult Clients and Situations in Veterinary Practice Mini Series course materials page!

Session 1

Developing a Compassionate Understanding of Human Emotions

Session 2

Compassionate Responding to Client Difficulties

Session 3

Body Language, Compassionate Communication Skills and Self-Care

Session 1: Developing a Compassionate Understanding of Human Emotions

Part 1 : Recognising Different Human Emotions

Watch in "Meeting Room" Layout

This format is only suitable for desktop computers.

Part 2 : Understanding Anger and Case Studies

Watch in "Meeting Room" Layout

This format is only suitable for desktop computers.

Session 1 Study Notes

Click Here to download the Session 1 notes

Session 2: Compassionate Responding to Client Difficulties

Part 1 : Competing and Complex Emotions

Watch in "Meeting Room" Layout

This format is only suitable for desktop computers.

Part 2 : Overwhelmed caregivers

Watch in "Meeting Room" Layout

This format is only suitable for desktop computers.

Session 2 Study Notes

Click Here to download the Session 2 notes

Session 3: Body Language, Compassionate Communication Skills and Self-Care

Part 1 : Body Language

Watch in "Meeting Room" Layout

This format is only suitable for desktop computers.

Part 2 : Compassionate communication skills and self-care

Watch in "Meeting Room" Layout

This format is only suitable for desktop computers.

Session 3 Study Notes

Click Here to download the Session 3 notes

Participant Evaluation and End of Course Assessment Quiz

We value your feedback on this course as our aim is to provide quality, accessible learning that is directly relevant to your work in practice. Your feedback will help us to provide the format and content of CPD that you want, now and in the future.

Please take a minute to fill in the short feedback form before progressing to the End-of-Course Quiz.You must score 80% in the quiz in order to receive your CPD certificate.

Please click here to go to the Feedback Form and End-of-Course-Quiz

CPD/CE Tracker

When you have watched the webinar, click on the 'Add To Tracker' button below. This will add a record to your CPD Tracker dashboard located in the main menu under 'My Membership'. Complete the reflective learning fields for future reference. When you click 'update' the information is saved. You can edit this information at a later date either on the webinar page or in your CPD Tracker dashboard. We recommend you download your record regularly for safekeeping.