Essential Skills for Veterinary Receptionists Online Mini Series course materials page!
Session 1: Practice Marketing and Client Engagement - Why it Matters
Part 1 : Practice Marketing and Client Engagement - Why it Matters
Part 2 : Practice Marketing and Client Engagement - Why it Matters Continued..
Session 1 Study Notes
Session 2: Your Role in Practice Marketing and Client Engagement
Part 1 : Communication in your Practice
Part 2 : Understanding your team and The 9 Steps
Session 2 Study Notes
Session 3: Measuring the Client Experience - You Can't Control What You Can't Measure
Part 1 : Measuring the customer experience
Part 2 : Research Reports and What is NPS?
Session 3 Study Notes
Participant Evaluation and End of Course Assessment Quiz
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