Consultation Skills for Veterinary Nurses Online Mini Series course materials page!
Session 1: Improve Your Consult Skills and Improve the Outlook Both for Your Patients and Your Business
Part 1 : Customer Experience Matters
Part 2 : The consult experience
Session 1 Study Notes
Session 2: The '7 Steps to Better Consults'
Part 1 : Steps 1-3
Part 2 : Steps 4-7
Session 2 Study Notes
Session 3: Keeping Standards High with Consistently Excellent Consult Skills
Part 1 : Making Changes
Part 2 : Giving and receiving feedback
Session 3 Study Notes
Participant Evaluation and End of Course Assessment Quiz
We value your feedback on this course as our aim is to provide quality, accessible learning that is directly relevant to your work in practice. Your feedback will help us to provide the format and content of CPD that you want, now and in the future.
Please take a minute to fill in the short feedback form before progressing to the End-of-Course Quiz.You must score 80% in the quiz in order to receive your CPD certificate.
Please click here to go to the Feedback Form and End-of-Course-Quiz