No more nightmares!

Managing Difficult Clients and Situations in Veterinary Practice
Mini Series

Get all the advice you need to confidently diffuse difficult situations in this comprehensive, fully-guaranteed Online Mini Series™ course from CPD Solutions

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Some interesting insights into client psychology. I’ll now be more aware of acknowledging clients’ feelings and not making assumptions based on my own knowledge and feelings

The series has given me a much better understanding and insight in dealing with clients and colleagues, especially in stressful situations. It will help me relate more professionally with clients, their companion animals and my colleagues. I will better able to cope as I now have good advice for self-care

  • Find out how understanding and responding to human body language can help de-escalate and diffuse difficult situations
  • You have a whole year’s access to recorded sessions and study notes for reviewing key points
  • Superb value for money - you learn without travelling or paying for accommodation, childcare or petcare
  • Watch the live meetings OR the recordings on your iPad, mobile, PC or tablet
  • Self-assessment quiz to ‘release’ your 8 hours CPD certification

What will I learn on this course?

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Meet the Presenter....

Dr Sue Dawson

Dr Sue Dawson MBPsS

Dr Sue Dawson is a psychologist specialised in the study of pet-people attachments. Sue is currently working a clinical internship with NHS Lancashire Care and has a busy private therapy practice. Sue was awarded a research fellowship by Manchester Metropolitan University to investigate human grief reactions in relation to veterinary euthanasia, she completed this research in 2007 identifying the concept of responsibility grief. Sue worked for The Blue Cross for 2 years and with The RSPCA for 13 years including overseas in post-war Bosnia. She has lectured widely about pet bereavement throughout the world including BSAVA and World Congress, BVNA Congress and in Japan, The USA and Canada, The Netherlands and Vienna. She is currently investigating suicidal ideation and psychological distress in the veterinary profession and acts as consultant to several animal welfare charities.

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Attend the Live Sessions or watch the Recordings later - it's up to you!

The content of the Mini Series will help me very much in my work in practice. It will give me confidence to approach cases in a logical way and reach a working diagnosis and treatment plan, whilst recognising where specialist advice and referral is appropriate.

Live Sessions

All the sessions are now available as recordings and you have access to them for a full 12 months after purchase.
So buy now and take advantage of this fully flexible online CPD format.

Easy To Attend!

No special equipment required...just a decent broadband connection

It is a brilliant series with an excellent, caring speaker. It would be relevant to all Practice members

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Take advantage of the easy Online Mini Series™ format and increase your knowledge and confidence when dealing with difficult situations


Just £347 +VAT*

* overseas customers outside the EU will not be charged VAT. Overseas customers in the EU; provide your VAT number and we will refund the VAT.

Price includes all 3 sessions, notes and quiz (8 hours CPD) PLUS unlimited access to recordings and all course materials for 12 months!

  • No traffic jams or accommodation hassles
  • No child or pet care to arrange
  • No rota clashes to worry about and no locum cover needed

Just great CPD and a valuable ongoing resource

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Buy with absolute confidence as your purchase is protected by our 100%, no quibble money-back guarantee

Very thorough and comprehensive courses. The course notes are a great addition too.

Need Some Help? Have A Question?

Please call us on 0151 328 0444 and we will be delighted to help.

Alternatively email Thank you.