Help make a real difference to your practice

Essential Skills for Veterinary Receptionists 
Mini Series

Gain all the skills you need to be a great veterinary receptionist in this comprehensive, fully-guaranteed Online Mini Series™ course from CPD Solutions

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Great for those with little experience or to help head receptionists/managers improve workforce and customer satisfaction

This course has helped me realize I need to put into practice the marketing information in our own practice so we can get more customers in

  • Plenty of practical tips to help you manage customers face-to-face
  • You have a whole year’s access to recorded sessions and study notes for reviewing key points
  • Superb value for money - you learn without travelling or paying for accommodation, childcare or petcare
  • Watch the recordings on your iPad, mobile, PC or tablet
  • Self-assessment quiz to ‘release’ your 8 hours CPD certification

What will I learn on this course?

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Meet the Presenter....

Alison Lambert

Alison Lambert BVSc MMRS MRCVS

After qualifying from Liverpool University, Alison worked in small animal practice for several years, before working for Hills and MARS, where her passion for the customer experience was born. As founder and Managing Director of Onswitch, Alison sees pet owners behaving less like ‘clients’ and more like ‘shoppers’.

Onswitch are Market Research Society Company partners and members of the Mystery Shoppers
Providers Association. Alison is a visiting lecturer in customer understanding at Nottingham University Vet School, and sits on the RCVS communications committee.

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Watch the recordings at a time convenient to you!

The content of the Mini Series will help me very much in my work in practice. It will give me confidence to approach cases in a logical way and reach a working diagnosis and treatment plan, whilst recognising where specialist advice and referral is appropriate.

12 months access to recordings and course materials is included. Please note that these are webinar recordings and not live events. Full details on how to access the Mini Series will be emailed to you.

It will help me realize NPS and use of the Index will help to determine who needs more training, should it be used

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Take advantage of the easy Online Mini Series™ and dramatically improve your receptionist skills!


Just £227 +VAT*

* overseas customers outside the EU will not be charged VAT. Overseas customers in the EU; provide your VAT number and we will refund the VAT.

Price includes all 3 sessions, notes and quiz (8 hours CPD) PLUS unlimited access to recordings and all course materials for 12 months!

  • No traffic jams or accommodation hassles
  • No child or pet care to arrange
  • No rota clashes to worry about and no locum cover needed

Just great CPD and a valuable ongoing resource

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Buy with absolute confidence as your purchase is protected by our 100%, no quibble money-back guarantee

Very thorough and comprehensive courses. The course notes are a great addition too.

Need Some Help? Have A Question?

Please call us on 0151 328 0444 and we will be delighted to help.

Alternatively email Thank you.