Some interesting insights into client psychology. I’ll now be more aware of acknowledging clients’ feelings and not making assumptions based on my own knowledge and feelings
The series has given me a much better understanding and insight in dealing with clients and colleagues, especially in stressful situations. It will help me relate more professionally with clients, their companion animals and my colleagues. I will better able to cope as I now have good advice for self-care
- Find out how understanding and responding to human body language can help de-escalate and diffuse difficult situations
- You have a whole year’s access to recorded sessions and study notes for reviewing key points
- Superb value for money - you learn without travelling or paying for accommodation, childcare or petcare
- Watch the live meetings OR the recordings on your iPad, mobile, PC or tablet
- Self-assessment quiz to ‘release’ your 8 hours CPD certification
Developing a Compassionate Understanding of Human Emotions
- Learn to identify the range of human emotions associated with pet-people relationships
- Discover the theories for understanding human emotions
- Explore client factors and veterinary factors
- Get a practical guide for dealing with anger
- Find out strategies for developing self-awareness, recognising personal prejudices and avoiding stereotyping
Compassionate Responding to Client Difficulties
- Develop knowledge and understanding of compassion focused approaches to veterinary practice: client rapport and involving the client in consults
- Learn how to consider clients with mental health difficulties
- Develop sensitivity to additional needs clients may have
- Consider the available approaches to raising animal welfare concerns
- End-of-life veterinary care and euthanasia
- Learn the required skills for compassionate communication and how to use empathy
Body Language, Compassionate Communication Skills and Self-Care
- Find out how to recognise and understand body-language
- Learn how to be aware of your own body and body-language
- Find out how best to cope with client complaints
- Discover how to compassionately communicate cost
- Compassionate communication with colleagues- what you need to know
- Develop self-compassion and self-care strategies
Dr Sue Dawson
Dr Sue Dawson MBPsS
Dr Sue Dawson is a psychologist specialised in the study of pet-people attachments. Sue is currently working a clinical internship with NHS Lancashire Care and has a busy private therapy practice. Sue was awarded a research fellowship by Manchester Metropolitan University to investigate human grief reactions in relation to veterinary euthanasia, she completed this research in 2007 identifying the concept of responsibility grief. Sue worked for The Blue Cross for 2 years and with The RSPCA for 13 years including overseas in post-war Bosnia. She has lectured widely about pet bereavement throughout the world including BSAVA and World Congress, BVNA Congress and in Japan, The USA and Canada, The Netherlands and Vienna. She is currently investigating suicidal ideation and psychological distress in the veterinary profession and acts as consultant to several animal welfare charities.
All the sessions are now available as recordings and you have access to them for a full 12 months after purchase.
So buy now and take advantage of this fully flexible online CPD format.
Easy To Attend!
No special equipment required...just a decent broadband connection
It is a brilliant series with an excellent, caring speaker. It would be relevant to all Practice members
Just £347 +VAT*
* overseas customers outside the EU will not be charged VAT. Overseas customers in the EU; provide your VAT number and we will refund the VAT.
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Very thorough and comprehensive courses. The course notes are a great addition too.