No more nightmares!

Managing Difficult Clients and Situations in Veterinary Practice

Get all the advice you need to confidently diffuse difficult situations in this comprehensive, fully-guaranteed Online Mini Series™ course from CPD Solutions

Let Dr Sue Dawson help you understand human emotions in veterinary practice. Register now and gain the skills you need to handle difficult clients and scenarios.....


12 months access to recordings and course materials is included. Please note that these are webinar recordings and not live events. Full details on how to access the Mini Series will be emailed to you.

  • Explore the client and veterinary factors contributing to difficult situations
  • Find out how understanding and responding to human body language can help de-escalate and diffuse difficult situations
  • Get a practical guide for dealing with anger
  • Learn the required skills for compassionate communication and how to use empathy
  • Find out ways of preventing stress and burn-out
  • Lots of case examples to illustrate key points
  • Packed with tips and practical advice that will have a direct application in your daily practice
  • AND…you have a whole year’s access to recorded sessions for reviewing key points
  • Superb value for money – you learn without travelling or paying for accommodation, childcare or petcare
  • Watch the recordings on your iPad


watch me on your ipad text


What will I learn on this course?

Session 1: Developing a Compassionate Understanding of Human Emotions


  • Learn to identify the range of human emotions associated with pet-people relationships
  • Discover the theories for understanding human emotions
  • Explore client factors and veterinary factors
  • Get a practical guide for dealing with anger
  • Find out strategies for developing self-awareness, recognising personal prejudices and avoiding stereotyping


Session 2: Compassionate Responding to Client Difficulties


  • Develop knowledge and understanding of compassion focused approaches to veterinary practice: client rapport and involving the client in consults
  • Learn how to consider clients with mental health difficulties
  • Develop sensitivity to additional needs clients may have
  • Consider the available approaches to raising animal welfare concerns
  • End-of-life veterinary care and euthanasia
  • Learn the required skills for compassionate communication and how to use empathy


Session 3: Body Language, Compassionate Communication Skills and Self-Care


  • Find out how to recognise and understand body-language
  • Learn how to be aware of your own body and body-language
  • Find out how best to cope with client complaints
  • Discover how to compassionately communicate cost
  • Compassionate communication with colleagues- what you need to know
  • Develop self-compassion and self-care strategies


About The Presenter

sueDr Sue Dawson MBPsS

Dr Sue Dawson is a psychologist specialised in the study of pet-people attachments. Sue is currently working a clinical internship with NHS Lancashire Care and has a busy private therapy practice. Sue was awarded a research fellowship by Manchester Metropolitan University to investigate human grief reactions in relation to veterinary euthanasia, she completed this research in 2007 identifying the concept of responsibility grief. Sue worked for The Blue Cross for 2 years and with The RSPCA for 13 years including overseas in post-war Bosnia. She has lectured widely about pet bereavement throughout the world including BSAVA and World Congress, BVNA Congress and in Japan, The USA and Canada, The Netherlands and Vienna. She is currently investigating suicidal ideation and psychological distress in the veterinary profession and acts as consultant to several animal welfare charities.

Buy with absolute confidence

Your purchase is protected by the CPD Solutions no quibble money back guarantee.

Need some help? Call us on +44 (0)151 328 0444


Take advantage of the easy format of the online Mini Series and increase your knowledge and confidence when dealing with difficult situations.


GREAT VALUE ! Your Course Rate is Just £327 + VAT*

The price includes all 3 sessions, notes and quiz – 8 hours of CPD

No traffic jams, accommodation hassles, pet or child care, rota clashes, locum fees….just great CPD and a valuable ongoing resource

* overseas customers outside the EU will not be charged VAT. Overseas customers in the EU; provide your VAT number and we will refund the VAT.

All the sessions are now available as recordings and you have access to them for a full 12 months after purchase.

So buy now and take advantage of this really easy to attend online CPD format.


Buy with absolute confidence

Your purchase is protected by the CPD Solutions no quibble money back guarantee.

Need some help? Call us on +44 (0)151 328 0444

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