Made me more aware how what I was doing would appear to clients and what to avoid. I will be more self aware of what I am doing in consults and try to get them more to follow the 7 steps.
- Get all the help you need to make your consults the best they can be
- You have a whole year’s access to recorded sessions and study notes for reviewing key points
- Superb value for money - you learn without travelling or paying for accommodation, childcare or petcare
- Watch the recordings on your iPad, mobile, PC or tablet
- Self-assessment quiz to ‘release’ your 8 hours CPD certification
Improve Your Consult Skills and the Outlook for Your Patients and Your Business
- Understand how to communicate effectively with owners in a range of different situations
- Make the link between more effective communication and improved patient outcomes
- Identify where better communication will deliver positive financial benefits for the practice
The ‘7 Steps’ to Better Consults
- Understand how to use the seven steps in daily working life
- Acquire practical skills and techniques to get the most out of clients in the limited time available in the consult room
- Be able to identify examples of both good and bad communication behaviours in colleagues, and give feedback accordingly
Keeping Standards High with Consistently Excellent Consult Skills
- Learn the importance of making time for regular progress reviews
- Find out how to set goals and SMART objectives for yourself
- Understand the importance of seeking honest feedback from colleagues (as well as giving it back in return)
Alison Lambert BVSc MMRS MRCVS
After qualifying from Liverpool University, Alison worked in small animal practice for several years, before working for Hills and MARS, where her passion for the customer experience was born. As founder and Managing Director of Onswitch, Alison sees pet owners behaving less like ‘clients’ and more like ‘shoppers’.
Onswitch are Market Research Society Company partners and members of the Mystery Shoppers
Providers Association. Alison is a visiting lecturer in customer understanding at Nottingham University Vet School, and sits on the RCVS communications committee.
12 months access to recordings and course materials is included. Please note that these are webinar recordings and not live events. Full details on how to access the Mini Series will be emailed to you.
Just £347 +VAT*
* overseas customers outside the EU will not be charged VAT. Overseas customers in the EU; provide your VAT number and we will refund the VAT.
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Very thorough and comprehensive courses. The course notes are a great addition too.